Customer Support Reply Macros Scenario Assumption Library (Wave3)
Assumption library purpose
Teams using customer support reply macros often run inconsistent scenario ranges. This page standardizes conservative, base, and aggressive assumptions.
Starter assumption set
| Scenario | Expected lift (%) | Confidence | Typical use case |
|---|---|---|---|
| Conservative | 5 | High | unstable week or low visibility |
| Base | 14 | Medium | normal operating cycle |
| Aggressive | 28 | Low-Medium | controlled scaling test |
Governance rules
- Never skip conservative scenario.
- If aggressive case wins, confirm with audit before rollout.
- Promote assumptions only after two successful cycles.
North star for this mode: usable output acceptance rate.
Run order
- Input baseline first:
/tools/ - Compare scenarios:
/tools/scenario/ - Check risk:
/tools/audit/ - Convert to weekly actions:
/tools/playbook/
Source cluster: wave3-customer-support-reply-macros-scenario
Page type: scenario-assumptions
Notes: wave3 content expansion
Site: Support Macro Lab